Simbamwene Tours respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Simbamwene Tours (“Simbamwene Tours”, “we”, “us”, or “our”) collects, uses, stores, protects and shares your personal information when you visit our website, contact us, request a quotation, submit an enquiry, book a tour, communicate with us through WhatsApp or social media, or otherwise use our travel services.
Website: www.simbamwenetours.com
Email: info@simbamwenetours.com
Phone: +255 718033646
By using our website or providing your information to us, you acknowledge that you have read this Privacy Policy.
Simbamwene Tours is a Tanzania-based travel and tour company providing travel experiences including:
Tanzania wildlife safaris
Serengeti safaris
Ngorongoro Crater tours
Kilimanjaro trekking
Zanzibar beach holidays
Honeymoon holidays
Family safaris
Luxury travel experiences
Cultural and nature tours
Safari and Zanzibar combination packages
Customised Tanzania itineraries
We serve travellers from Tanzania and international markets including the United States, United Kingdom, Europe, Australia and other countries.
For privacy-related questions, you can contact us at:
Email: info@simbamwenetours.com
Phone: +255 718033646
We may collect different types of information depending on how you interact with us.
When you contact us, request a quote, complete a lead form, make a booking or communicate with us, we may collect:
Full name
Email address
Telephone or WhatsApp number
Country of residence
Preferred travel dates
Number of travellers
Type of traveller or group
Preferred destinations
Safari preferences
Kilimanjaro trekking preferences
Zanzibar holiday preferences
Accommodation preferences
Travel style
Approximate travel budget
Special travel requirements
Dietary requirements
Accessibility requirements
Honeymoon or celebration information
Other information you voluntarily provide
We only ask for information that is reasonably necessary to understand your travel requirements, provide services, prepare quotations, communicate with you or manage your booking.
We may use Facebook and Instagram advertising and lead-generation tools to allow travellers to contact Simbamwene Tours.
If you submit a Facebook or Instagram Lead Form, the information you provide may include:
Name
Email address
Phone number
Country
Travel dates
Number of travellers
Preferred Tanzania experiences
Estimated budget
Booking timeframe
Travel preferences
Other information included in the form
We use this information to respond to your enquiry, prepare a personalised itinerary or quotation, and communicate with you about your requested travel services.
Where required, we will rely on your consent or another applicable lawful basis for marketing communications.
Meta/Facebook may separately process information according to its own privacy policies and terms. We recommend reviewing Meta’s privacy information when submitting a lead form through Facebook or Instagram.
When you visit our website, certain technical information may be collected automatically.
This may include:
IP address
Browser type
Device type
Operating system
Approximate location based on IP address
Pages visited
Date and time of visits
Referring website
Website interaction information
Approximate session duration
Device identifiers
Website performance information
This information may be collected through cookies, analytics tools, advertising technologies and similar technologies.
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, measure advertising performance and provide a better user experience.
Cookies may be used for:
These help our website function properly.
These help us understand how visitors use our website and improve our content and services.
These may help us measure advertising campaigns and show relevant advertisements.
These remember certain choices made by visitors.
Where required by applicable law, we will request consent before placing non-essential cookies on your device.
You can manage or disable cookies through your browser settings and, where available, our cookie-consent tools.
Disabling certain cookies may affect some website functionality.
We may use your personal information for the following purposes:
Responding to enquiries
Preparing safari quotations
Creating customised travel itineraries
Processing bookings
Confirming travel arrangements
Communicating about your trip
Arranging accommodation
Arranging transportation
Arranging safari activities
Arranging guides and tour services
Providing customer support
Managing payments and invoices
Communicating important travel information
Improving our website
Improving our travel services
Understanding customer preferences
Measuring advertising performance
Managing Facebook and Instagram lead enquiries
Sending requested travel information
Sending marketing communications where legally permitted
Preventing fraud and misuse
Protecting our business and customers
Complying with legal and regulatory obligations
Handling complaints or disputes
Maintaining business records
We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.
Depending on the circumstances and applicable law, we may process personal information based on one or more of the following grounds:
Where you have given us permission to use your information for a specific purpose, such as receiving certain marketing communications.
You may withdraw your consent where applicable.
We may need to process your information to provide the travel services you request, process your booking or take steps before entering into a contract with you.
We may process information where it is reasonably necessary for legitimate business purposes, such as responding to enquiries, improving our services, protecting our business, preventing fraud and measuring marketing performance, provided those interests do not override applicable privacy rights.
We may process information where necessary to comply with applicable laws, regulations, accounting requirements, tax requirements, legal requests or other legal obligations.
The applicable lawful basis may depend on the specific circumstances.
When you book a trip with us, we may need additional information to properly organise your travel.
Depending on your trip, this may include:
Passport or identification information where required for travel arrangements
Flight information
Arrival and departure details
Accommodation preferences
Emergency contact information
Dietary requirements
Accessibility requirements
Medical or mobility information that you voluntarily provide for the purpose of safely arranging your trip
Special requests
Travel insurance information where relevant
We will only request sensitive or special-category information when reasonably necessary for the travel service, where you choose to provide it, or where otherwise permitted or required by applicable law.
Please do not send unnecessary sensitive personal information through ordinary website forms, email, WhatsApp or social media.
If you provide personal information about another traveller, family member, friend or group member, you should ensure that you are authorised to provide that information and that the person has been informed about how their information will be used.
Where required by law, we may ask the relevant individual to provide their own information or consent.
We do not sell your personal information.
We may share relevant personal information with trusted third parties when reasonably necessary to provide or manage your travel services.
Depending on your booking, these may include:
Hotels and lodges
Safari camps
Airlines or transport providers
Local transportation companies
Safari guides
Kilimanjaro trekking teams
Park or tourism authorities
Activity providers
Zanzibar service providers
Payment service providers
Insurance providers where applicable
Technology and hosting providers
Email service providers
Customer relationship management systems
Website analytics providers
Advertising platforms
Professional advisers
Legal or regulatory authorities where required
We aim to share only the information reasonably necessary for the relevant service or purpose.
Because Simbamwene Tours serves international travellers and may use service providers located in different countries, your personal information may be transferred to, stored in or accessed from countries outside Tanzania and, where applicable, outside the country in which you live.
For example, technology, hosting, email, advertising, analytics, payment and communication providers may process information in other countries.
Where applicable privacy laws require specific safeguards for international transfers, we will seek to use appropriate legal mechanisms and contractual or organisational safeguards.
By providing information to us, you acknowledge that international processing may occur where necessary to provide our services, subject to applicable privacy laws.
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Unauthorised disclosure
Loss
Misuse
Alteration
Destruction
These measures may include access controls, secure hosting, account security, restricted access to personal information and appropriate security practices.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on:
Whether you are an enquiry or confirmed customer
Whether you have booked a trip
Legal and accounting requirements
Tax requirements
Contractual obligations
Dispute resolution requirements
Fraud prevention
Business record requirements
Marketing preferences
Applicable legal requirements
When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable legal or regulatory requirements.
If you request information from us or otherwise provide consent where required, we may contact you about:
Tanzania safari offers
Travel packages
Seasonal offers
New tour packages
Kilimanjaro trekking
Zanzibar holidays
Travel guides
Special promotions
Other relevant Simbamwene Tours services
You can opt out of marketing communications at any time.
For email marketing, you can use the unsubscribe option included in the relevant email.
You may also contact us at:
Please note that even if you opt out of marketing communications, we may still contact you about a booking, enquiry, payment, itinerary or other service-related matter.
We may communicate with customers and potential customers through WhatsApp, email, telephone, Facebook, Instagram or other communication platforms.
If you choose to communicate with us through a third-party platform, that platform may independently process your personal information under its own privacy policy and terms.
We recommend that you avoid sending unnecessary sensitive information through social media or messaging platforms.
We may use Meta advertising tools, including Facebook and Instagram advertising, to promote our Tanzania travel services.
These tools may allow us to:
Measure advertising performance
Understand campaign effectiveness
Reach people interested in Tanzania travel
Generate travel enquiries
Retarget website visitors or users who have interacted with our content, where permitted
Create relevant audiences
Improve our advertising campaigns
Where applicable, cookies, pixels and similar technologies may be used for advertising measurement and audience creation.
Your interaction with Facebook, Instagram and Meta advertising services may also be governed by Meta’s own privacy policies and terms.
Where consent is legally required for non-essential advertising technologies, we will seek the required consent.
We may use analytics and website measurement services to understand:
Website traffic
Popular pages
Visitor behaviour
Website performance
Marketing campaign performance
User experience
These services may use cookies or similar technologies.
Where required by applicable law, we will obtain consent before using non-essential analytics technologies.
If you make a payment for our services, payment information may be processed through third-party payment providers.
Depending on the payment method, we may receive limited information such as:
Payment status
Transaction reference
Amount paid
Payment date
Customer name
Other transaction-related information
We generally do not need to store your full card details.
Payment providers may process payment information according to their own privacy policies and security requirements.
Our services are primarily intended for adults and families travelling with children.
We do not knowingly collect personal information directly from children where such collection is prohibited by applicable law.
If a child is travelling as part of a family booking, information about the child may be provided by their parent or legal guardian when necessary to arrange the trip.
If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review and take appropriate action.
Depending on where you live and the laws that apply to you, you may have certain rights relating to your personal information.
These may include:
You may request information about the personal information we hold about you.
You may request correction of inaccurate or incomplete information.
In certain circumstances, you may request that we delete your personal information.
In certain circumstances, you may request that we restrict the processing of your information.
You may have the right to object to certain types of processing, including certain direct marketing activities.
Where processing is based on consent, you may withdraw your consent.
Where applicable, you may request certain personal information in a structured, commonly used and machine-readable format.
You may have the right to lodge a complaint with the relevant privacy or data protection authority in your country.
These rights are not absolute and may be subject to legal exceptions or limitations.
For UK and European users, applicable privacy laws may provide additional rights depending on the circumstances. UK privacy guidance recognises rights including access, rectification, erasure, restriction, objection and data portability.
To make a request relating to your personal information, contact us:
Email: info@simbamwenetours.com
Phone: +255 718033646
Please provide enough information for us to identify your request and locate the relevant information.
For security purposes, we may need to verify your identity before completing certain requests.
We aim to respond within the timeframe required by applicable law.
If you have a concern about how we handle your personal information, please contact us first.
Simbamwene Tours
Email: info@simbamwenetours.com
Phone: +255 718033646
Website: www.simbamwenetours.com
Please explain your concern and provide relevant details so that we can investigate and respond appropriately.
Where applicable law gives you the right to complain to a data protection or privacy regulator, you may also contact the relevant authority in your country.
Our website may contain links to third-party websites, including:
YouTube
Hotels
Airlines
Tourism organisations
Payment providers
Other travel-related websites
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
Simbamwene Tours may maintain social media profiles on platforms such as Facebook, Instagram, YouTube and Pinterest.
If you interact with our social media profiles, the relevant platform may collect and process your information according to its own privacy policy.
We may receive information that you voluntarily provide through comments, messages or interactions with our social media accounts.
With your permission where required, we may use customer reviews, testimonials, photographs or travel experiences for marketing purposes.
We may use this content on:
Our website
Social media
Advertising campaigns
Brochures
Marketing materials
We will not knowingly use identifiable customer content for promotional purposes without an appropriate basis or permission where required by law.
If you believe your image, name, testimonial or content has been used inappropriately, please contact us.
We may use analytics and advertising platforms that automatically analyse information to help us understand audiences, measure advertising effectiveness and deliver relevant marketing.
Simbamwene Tours does not intend to make decisions producing significant legal or similarly significant effects about customers solely through automated decision-making.
Where applicable law provides rights relating to automated decision-making or profiling, those rights will apply.
We may receive personal information from third parties such as:
Facebook or Instagram lead forms
Travel partners
Booking partners
Referral partners
Payment providers
Website technology providers
Marketing platforms
Other travellers within a group booking
When we receive personal information from another source, we will handle it according to applicable privacy laws and this Privacy Policy.
We rely on the information you provide to us.
Please ensure that your personal information, travel dates, contact information and booking details are accurate and up to date.
If your information changes, please contact us so that we can update our records.
We may update this Privacy Policy from time to time to reflect:
Changes to our services
Changes to our website
Changes to technology
Changes to how we process personal information
Changes to applicable laws
Changes to our business practices
When we update this Privacy Policy, we will change the “Last Updated” date at the top of this page.
We encourage you to review this page periodically.
If you have questions about this Privacy Policy or how Simbamwene Tours handles personal information, please contact us.
Simbamwene Tours
Website: www.simbamwenetours.com
Email: info@simbamwenetours.com
Phone / WhatsApp: +255 718033646
We are committed to handling your personal information responsibly and providing a safe, transparent and trustworthy travel experience.
In simple terms:
We collect your information to help plan and provide your Tanzania travel experience.
We do not sell your personal information.
We may share necessary information with trusted travel and technology partners to provide your requested services.
You can contact us if you want to access, correct, delete or otherwise exercise applicable rights over your personal information.
We may use cookies, analytics and advertising technologies where permitted by applicable law.
You can opt out of marketing communications at any time.
Your privacy matters to us.
Simbamwene Tours
Tanzania Travel & Safari Experiences
www.simbamwenetours.com
info@simbamwenetours.com
+255 718033646
